Reach out to us
Need help? The Barz support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Reach out if you need help with verification, deposits and withdrawals, bonus queries or site features. Live chat is available for quick answers and email support typically responds within 24 hours. You can also upload verification documents directly in your account for a faster review via our convenient communication channels.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, typical reply within minutes during opening hours) |
| General enquiries | [email protected] (general queries, email reply within 24 hours) |
| Affiliate enquiries | [email protected] (affiliate team, partner onboarding and tracking queries) |
| Phone | +44 20 7946 1283 (calls Mon-Fri, 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 (live chat available during these hours) |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or cases that require explanations or documents. Please send your message to [email protected] with a clear subject line, up-to-date contact details and any relevant attachments. This helps us process your request more quickly and avoid delays while we review and verify your information.
Send us a message
Response Time
Need help? Our support team aims to reply to most enquiries within one business day. Simple questions are usually handled faster via live chat, while emails may take a little longer. Complex cases that require verification or third-party checks can take several days to resolve. We’ll keep you updated on progress and let you know if we need more information.
Feedback
Help us improve Barz by sending your feedback, suggestions, or ideas. We read every message and use player input to refine site features, promotions, and support. Tell us what works, what could be better, or any bugs you spot, and we’ll consider your suggestions for future updates to make the experience smoother for everyone.